Refund and Returns Policy
Overview
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.cavex.store. By making a purchase, you agree to comply with this policy.
Return Eligibility
Timeframe
You may return eligible items within 30 days of the original purchase date. The item must be in its original condition, unused, and with all tags and packaging intact.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Digital downloads or software
- Items marked as final sale
- Products damaged due to misuse or negligence
Return Process
Initiating a Return
To initiate a return, contact our customer service team at [email protected] or +1 (984) 786-8950. Provide your order number and reason for return. We will provide instructions and a return authorization if applicable.
Shipping Responsibilities
You are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and insuring the package, as we are not liable for lost or damaged return shipments.
Refunds
Processing Time
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 10 business days.
Partial Refunds
Partial refunds may be issued in the following cases:
- Item is returned used, damaged, or missing parts
- Item is not in its original condition
- Only some items from an order are returned
Exchanges
We only exchange items if they are defective or damaged upon receipt. Contact us at [email protected] to request an exchange. You may be required to provide photographic evidence of the defect.
Contact Information
For questions about returns, refunds, or this policy, contact us:
- Email: [email protected]
- Phone: +1 (984) 786-8950
- Address: 959 Northeast Madison Drive, Raleigh, North Carolina 27696, United States
Policy Changes
https://www.cavex.store reserves the right to update this Refund and Returns Policy at any time. Changes will be posted on this page, and your continued use of our services constitutes acceptance of the revised policy.